Microsoft announce general availability of their Azure OpenAI Service

Microsoft has rolled out its Azure OpenAI service, allowing businesses to integrate tools such as GPT-3.5, Codex, and DALL-E 2. Backed by the trusted enterprise-grade capabilities and AI-optimised infrastructure of Microsoft Azure, to create cutting-edge applications. Also coming soon, customers will be able to access ChatGPT, a fine-tuned version of GPT-3.5 that has been trained and runs inference on Azure AI infrastructure.

An Azure blog post, by Eric Boyd, CVP AI Platform states:

We debuted Azure OpenAI Service in November 2021 to enable customers to tap into the power of large-scale generative AI models with the enterprise promises customers have come to expect from our Azure cloud and computing infrastructure—security, reliability, compliance, data privacy, and built-in Responsible AI capabilities.

Since then, one of the most exciting things we’ve seen is the breadth of use cases Azure OpenAI Service has enabled our customers—from generating content that helps better match shoppers with the right purchases to summarising customer service tickets, freeing up time for employees to focus on more critical tasks.

Customers of all sizes across industries are using Azure OpenAI Service to do more with less, improve experiences for end-users, and streamline operational efficiencies internally. From startups like Moveworks to multinational corporations like KPMG, organisations small and large are applying the capabilities of Azure OpenAI Service to advanced use cases such as customer support, customisation, and gaining insights from data using search, data extraction, and classification.

Vaibhav Nivargi, Chief Technology Officer and Founder at Moveworks said:

“At Moveworks, we see Azure OpenAI Service as an important component of our machine learning architecture. It enables us to solve several novel use cases, such as identifying gaps in our customer’s internal knowledge bases and automatically drafting new knowledge articles based on those gaps. This saves IT and HR teams a significant amount of time and improves employee self-service.

“Azure OpenAI Service will also radically enhance our existing enterprise search capabilities and supercharge our analytics and data visualisation offerings. Given that so much of the modern enterprise relies on language to get work done, the possibilities are endless—and we look forward to continued collaboration and partnership with Azure OpenAI Service.”

Brett Weaver, Partner, Tax ESG Leader at KPMG said:

“KPMG is using Azure OpenAI Service to help companies realise significant efficiencies in their Tax ESG (Environmental, Social, and Governance) initiatives. Companies are moving to make their total tax contributions publicly available.

“With much of these tax payments buried in IT systems outside of finance, massive data volumes, and incomplete data attributes, Azure OpenAI Service finds the data relationships to predict tax payments and tax type—making it much easier to validate accuracy and categorise payments by country and tax type.”

Jason McCartney, Vice President of Engineering at Al Jazeera said:

“Al Jazeera Digital is constantly exploring new ways to use technology to support our journalism and better serve our audience. Azure OpenAI Service has the potential to enhance our content production in several ways, including summarisation and translation, selection of topics, AI tagging, content extraction, and style guide rule application.

“We are excited to see this service go to general availability so it can help us further contextualise our reporting by conveying the opinion and the other opinion.”

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