Hertz partners with Stripe to power global rental car payments

Stripe, a financial infrastructure platform for businesses, has announced a partnership with The Hertz Corporation to power payments for its Hertz, Dollar, and Thrifty car rental brands. Hertz will unify the majority of its in-person and online payment volume onto Stripe as part of its digital rental strategy.

“We’re thrilled to partner with Stripe to provide our customers with new digital payment options that will enable a faster and more seamless rental experience,” said Tim Langley-Hawthorne, chief information officer at Hertz. “Getting our customers on the road quickly with exceptional service is our top priority and this partnership with Stripe is an example of how we’re leveraging advanced technology to make that possible.”

To facilitate their ongoing partnership, Stripe and Hertz built a shared product roadmap to address specific payment needs including extended authorisations for weekly or monthly rentals. Hertz will consolidate payments onto Stripe across corporate-owned locations in the US, Canada, Europe, Australia, and New Zealand.

Powering Hertz payments at every turn

For over a century, Hertz has moved people and things. Now within a changing mobility landscape, Hertz is building a more diversified car rental fleet, and serving a wider set of customer segments including leisure, business travellers, and rideshare drivers. Today, it manages billions in revenue from customers booking online, on their mobile devices, and at in-person venues such as airports or neighbourhood locations.

Under the partnership, Stripe will support Hertz payments in several areas:

In-person bookings. Stripe Terminal will be Hertz’s primary in-person checkout platform with BBPOS WisePOS E countertop and handheld readers accepting payments at approximately 3,000 locations. Terminal integrates easily with Hertz’s central reservation system.

Online reservations. Stripe will process payments for all reservations made directly on Hertz, Dollar, and Thrifty websites and apps. Hertz will benefit from API reliability exceeding 99.999% availability and authorisation rates that remain high during peak demand. Card Account Updater and Adaptive Acceptance are payment optimisation tools that will help boost authorization rates and reduce false declines for Hertz.

Easy, secure, and private payments with Apple Pay. With Stripe, Hertz is rolling out Apple Pay for US rental purchases so customers will be able to use Apple Pay with the Hertz app and when booking a reservation on the Hertz website.

“Customers expect fast, simple, and reliable car rentals,” said Eileen O’Mara, chief revenue officer at Stripe. “We’re thrilled that Stripe can help Hertz get its customers on the road more easily.”

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